Refund Policy

Refund Policy

Returns

We want you to be completely satisfied with your purchase from Nicotine Pouch Direct. If you are not satisfied for any reason, you may return any unused items in their original unopened packaging within the first 14 days for a refund.

Return Process

To initiate a return, please contact our customer service team at info@nicotinepouchdirect.com to obtain a return authorization. Once your return is authorized, please securely package the items and include a copy of your order confirmation or packing slip. You are responsible for the cost of return shipping.

Refund

Once we receive and inspect the returned items, we will issue a refund to your original method of payment for the purchase price of the items returned, excluding any shipping charges. Please allow up to 7 business days for the refund to be processed.

Contact Us

If you have any questions or concerns about our Refund Policy or the return process, please contact us at info@nicotinepouchdirect.com. We're here to help!